1. About these terms
These terms apply to your use of therelationshipguy.com and the services offered through it. The Relationship Guy is the website and brand name of Gideon Hanekom, who practises as GH Specialist Wellness Counselling (“the practice”, “I”, “me”).
Practitioner: Gideon Hanekom, Specialist Wellness Counsellor
Professional body: Association for Supportive Counsellors and Holistic Practitioners (ASCHP), registration number 10570
Legal status: Sole proprietor
Email: info@therelationshipguy.com
WhatsApp: +27 63 463 5048
Address for legal notices: Ceres, Western Cape, South Africa
Last updated: 13 October 2026
2. Accepting these terms
By using this website, its free tools or my services, you agree to these terms and to my Privacy Policy. If you do not agree, please do not use the website.
If you become a client, you will also complete my client agreement and consent forms in Halaxy before counselling starts. Where that agreement and these terms differ, the client agreement applies to your counselling.
3. Website content is general information
The articles, videos, emails and other content on this website share general ideas about relationships, wellbeing and human behaviour. They are written for a general audience and cannot take your personal situation into account.
This content is not medical, psychological, psychiatric, legal or financial advice, and it is not a substitute for counselling or treatment. Reading it does not create a counselling relationship between us. Please speak to a qualified professional before making important decisions about your health, relationships or circumstances.
Some articles were written years ago. Research changes, and so do my own views, so older content may not reflect current evidence or how I work today. I cannot guarantee that every article is complete or current.
4. Free tools and quizzes
My website may offer free quizzes and self-reflection tools about relationships, needs and wellbeing. They are educational. They are not psychometric tests; they do not diagnose anything, their results are not a professional opinion about you, and they are not part of counselling.
Your results are based only on the answers you give at that moment. Treat them as a starting point for reflection or conversation, not a conclusion.
To receive your full results, you sign up to my email list. This is your choice, and you can unsubscribe at any time. How your details are handled is explained in my Privacy Policy.
The tools are meant for adults aged 18 and over, and they are not suitable for crisis support. If a quiz brings up distress, please reach out to someone you trust, book a consultation, or contact one of the helplines in section 5.
5. Counselling services
I offer specialist wellness counselling for individuals, couples, men and families, in English or Afrikaans, in person in Ceres and online. I also offer workshops and talks for groups and organisations.
I work within my scope of practice as an ASCHP-registered Specialist Wellness Counsellor. I am not a psychologist or psychiatrist, and I do not diagnose mental illness or prescribe medication. Where you need support outside my scope, I will refer you to an appropriate professional.
Counselling is a shared process, and its results depend on many things, including your own participation. I cannot promise any particular outcome, such as saving a relationship.
Not a crisis service. My practice does not provide emergency or crisis support, and I may not see messages straight away. If you or someone else is in danger, contact emergency services or a crisis line:
- SADAG Suicide Crisis Helpline: 0800 567 567
- LifeLine South Africa: 0861 322 322
- Gender-Based Violence Command Centre: 0800 428 428
- Childline South Africa: 116
More numbers are listed on my services page.
6. Online sessions
Online sessions take place through Halaxy telehealth, or through Headroom (headroom.co.za) for clients who book there. Headroom’s own terms also apply to bookings made through Headroom.
For online sessions, you agree to:
- join from a private space where you cannot be overheard, and use headphones if others are nearby;
- use a stable internet connection and a device you control;
- tell me at the start of each session where you are, so I can find help for you in an emergency;
- not record the session unless we have both agreed to it in writing.
If the connection drops, I will try to reconnect for up to 10 minutes, then contact you by WhatsApp or phone. Online counselling may not suit every situation, and I may suggest in-person sessions or a referral if I think that would serve you better.
If you live outside South Africa, you are responsible for checking that online counselling from a South African practitioner suits your needs. My services are provided under South African law.
7. Bookings, fees, payment and cancellations
You can book a free 15-minute consultation through Halaxy. This is a chance to see whether we are a good fit; it is not a counselling session.
Session fees are confirmed before your first paid session and are set out in your client agreement. I may review fees from time to time and will give current clients at least 30 days’ notice of any change.
Payment is by cash or EFT, due on the day of the session. Please use the reference on your invoice for EFT payments.
If you need to cancel or move a session, please let me know at least [24] hours beforehand. Sessions cancelled with less notice, or missed without notice, may be charged at 50%. I will waive this where something genuinely unavoidable happened, such as illness or an emergency.
Fees and arrangements for workshops and group talks are agreed separately with the organiser.
8. Responsibility: the website and counselling are separate
Please read this section carefully. It explains where my responsibility starts and stops.
The website and free tools. I share articles, videos, quizzes and emails freely and at my own discretion, for general education. You choose whether to read, watch, or use them, and you can leave or unsubscribe at any time. You use them at your own risk and discretion. To the extent the law allows, I am not liable for any loss, damage or harm arising from:
- your use of, or reliance on, any website content, email or quiz result, including older articles that no longer reflect current research or my current views;
- the website being unavailable, slow or containing errors;
- third-party websites, platforms or services linked from this site.
Counselling. Becoming a client is a different relationship. Once you complete my client agreement and consent forms, I owe you a professional duty of care, and I am accountable for my work under the ASCHP code of ethics. Nothing in this section limits that duty. As counselling is a shared process, I cannot promise any particular outcome.
Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other law that cannot be excluded.
9. Intellectual property
Everything on this website is my original work unless stated otherwise. This includes the articles, the Eight Needs Framework and its diagrams, The Needs Profile, The Wellbeing Check, reports, worksheets, email courses, logos and the site design.
You may read, print and share content for your own personal, non-commercial use, and you may quote short extracts with a link back to the original page. You may not, without my written permission:
- copy, republish or sell my content, tools or reports;
- use the Eight Needs Framework, my tools or their questions in your own coaching, counselling, training or products;
- use my content to train AI models or build competing tools.
If you would like to use my work in a workshop, publication or training, please contact me. I am usually happy to talk about it.
10. Acceptable use and comments
Please use this website respectfully. You agree not to:
- post comments that are abusive, threatening, discriminatory, defamatory or sexually explicit;
- share other people’s personal information, including a partner’s or family member’s, without their consent;
- post spam, advertising or links to harmful sites;
- try to break, overload, or gain unauthorised access to the website or its tools.
Comments are moderated. I may edit or remove any comment, and block anyone who breaks these rules. Please do not share personal or sensitive details in public comments. If you want to talk about your own situation, contact me privately instead.
11. Third-party services and links
Some parts of my service run on other companies’ platforms, such as Halaxy for bookings and telehealth, Headroom, Psychology Today, WhatsApp and MailerLite. When you use them, their own terms and privacy policies also apply.
This website links to other websites and may show embedded content from them. A link does not mean I endorse that site, and I am not responsible for its content or how it handles your information.
Some links are affiliate links. If you buy something through one, I may earn a small commission at no extra cost to you. I only link to things I think are genuinely useful, and affiliate links never influence my counselling or recommendations to clients.
12. Privacy, governing law, changes and contact
Privacy. How I collect, use and protect your personal information is explained in my Privacy Policy.
Governing law. These terms are governed by the laws of the Republic of South Africa. Any dispute will be heard by a South African court with jurisdiction, and you agree that the Magistrate’s Court may hear it even if the amount would otherwise exceed its limit. Before going to court, I ask that we first try to resolve any concern by talking it through.
Professional concerns. If you have a concern about my professional conduct, you may contact the ASCHP at aschp.net.
Changes. I may update these terms when my services or the law change. The date in section 1 shows the latest version. Continuing to use the website after a change means you accept the updated terms.
Contact. info@therelationshipguy.com or WhatsApp +27 63 463 5048.