Coaching Agreement with Gideon Hanekom Coaching

Updated: June 2020

On this day, I (client), and Gideon Hanekom Coaching (referred to as “I”, “me”, “my”, “he,” “coach/provider”), both agree to the conditions set out in this Coaching Agreement.

Important Note:

Even though I have trained as a professional counsellor (NZIPC) I prefer to work as a Coach with individuals and teams alike. If at any time you as the client and I feel that our process isn’t working any longer, I will refer you to someone else who might be a better fit. Or if you feel the need to see a therapist per se and like the way they work, please feel free to talk to me about it and I can recommend someone good I trust and have worked with in the past.

Relationship Coach, Gideon Hanekom, provides people, teams and organisations training and coaching in especially (but not excluding) developing happier, healthier, and more intimate relationships in both their personal lives and workplace. He is not a therapy clinic or organisation or is linked to any of the professional bodies that require these to be and doesn’t promote itself as such.

Description of Coaching

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

Coach-Client Relationship:


The client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.


Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.


Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.


Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as regulated by the Ministry of Health New Zealand and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.


Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the coaching process.

Service and Procedure

Session times, frequency and purpose are determined by collaboration between Coach and Client.

Release of Liability:

Coaching is a service that provides personal coaching to specific individuals and/or groups. The client is aware that coaching is in no way to be construed or substituted as psychological counselling or any other type of therapy or medical advice. I will at all times exercise my best professional efforts, skills and care of ensuring my client is coached to meet their life coaching goals, the client understands and acknowledges the coach will not be liable legally or otherwise, for the actions the client may or may not undertake as a result of the coaching sessions.

No assumption of responsibility is made or given, and the client requesting such advice agrees not to hold me, Gideon Hanekom Coaching, responsible or liable in any form or fashion, for such actions taken of their own accord. The method and process by which this advice and direction are given in no manner whatsoever, written or verbal, constitutes an agreement or liability on the part of the provider and is acknowledged to be different in many ways than clinical and medical counselling.

You (the client) agree that using any of these coaching services are entirely at your own risk. Coaching services are provided “as is”, without warranty of any kind, either expressed or implied, including without limitation any warranty for information services, coaching, uninterrupted access, or products and services provided through or in connection with the service.

This service is requested at the client’s own choice and with inherent singular responsibility. Any actions or lack of actions, taken by the client of such advice is done so solely by the choice and responsibility of the client and is neither the responsibility nor liability of Gideon Hanekom Coaching.

The client takes full responsibility for the decisions they make after being coached as well as the consequences. The client enters into coaching with a full understanding that they are responsible for creating their own results.

Periodically I, Gideon Hanekom Coaching (coach/provider), may provide links to other websites or written print material which may be of value, interest and convenience to you. This does not constitute an endorsement of material at those sites or any associated organization product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall I, Gideon Hanekom Coaching, be liable for any incident or consequential damages resulting from the use of the material.


If you have a problem, concern, or complaint about any part of my service, as laid out in this agreement, please tell me so that I can try to fix the problem.

If we are unable to resolve the problem, I will happily refer you to another life coach or counsellor, as well as fully refund your money.

Cancellations, late arrivals, or no-shows:

No cancellations within 24 hours of appointment except for a few exceptions like death, illness or injury. Late cancellations and no-shows will still be treated like a full session occurred, and no additional sessions will be granted because of a “no-show.”

If, however, you suspect that you might run late for an appointment, please contact me as soon as possible either by email.

My standard waiting time is 15 minutes after which I will assume you are no longer coming, and I will leave, in which case I will treat it as if the session occurred.

Session Fees & Payments:

Working with me as your coach, one-on-one, is only available to approved clients.

Some couples do need to go through a therapeutic process to deal with trauma, depression, or abuse – but that’s NOT what I do. You need to see a therapist or healthcare professional first if that’s what you require

I take couples through a coaching process, working on various areas of personal and relationship development to overcome their obstacles in order to achieve their desired outcomes.

Therefore, working with me is not an open-ended process like therapy, but focuses more on specific themes and areas, and helping you reach your desired goal(s).

Additionally, we also deal with any issues, challenges, problems that you as the client bring to the table.

PLEASE NOTE: I have limited time and spaces available, so please be 100% sure you want to do this. I am also very picky to only work with the most motivated and committed clients. If that’s you, please continue and sign up below.

Total cost – 110 NZD ($110) only per session

Payments MUST be made via Stripe on this website

Termination and Refunds

The client has the option to terminate the coaching agreement due to unforeseen circumstances.

However, no refund will be issued if cancelled within 24 hours of the session time. The client has the option to postpone the session instead.

No refunds nor postponements will be issued for no shows, no cancellations and no communication.

This agreement will only become binding once you have signed up for coaching and I have received your payment.

I look forward to working with you!

Gideon Hanekom (Relationship Coach)